Work Motivation and Pro-Social Behavior in the Delivery of Public Services. Theoretical and Empirical Insights

Motivating civil servants is a key issue in the delivery of public services. Issues such as efficiency, performance, anti-corruption and quality of public services are highly dependent on the motivation of employees in public services. How to motivate them in order to better fulfill the objectives of public agencies? This research is original by proposing, thanks to a structural equation modelling, a global work motivational model allowing the disentanglement of intrinsic and extrinsic work motivations and their inner interactions. She shows how and when these types of motivation impact positively or negatively various work related outcomes, such as prosocial behavior, anti-corruption behavior, job satisfaction, altruistic behavior at work which are sources of efficiency and ethics in government activities.